Refund policy

At AYSHA COUTURE, every piece is crafted with care, and we want you to feel nothing less than celebrated in your purchase. Please review the conditions below carefully before requesting a return or exchange.

Important Notice
All approved refunds are issued as store credit in the form of a digital gift card. Refunds are not returned to the original payment method, except where an item is confirmed damaged, faulty or incorrectly shipped (see Section 8).

1. Return Window
Return and exchange requests must be raised within 7 days from the date of delivery. Requests received after this period cannot be accepted.

2. Eligibility & Condition Requirements
To qualify for a return or exchange, all of the following must be met:

• The item is unused, unworn, unwashed and in its original condition.
• The security tag is fully intact and attached.
• The original packaging is returned complete and undamaged.

If the security tag is removed, broken, altered or tampered with, the item will not qualify for return, exchange or refund under any circumstances.

3. Non-Returnable Items
The following are not eligible for return, exchange or refund:

• Sale or discounted items
• Bespoke, made-to-order, customised or personalised pieces, including custom couture and made-to-measure garments
• Items marked "Final Sale" on the product page
• Items with removed, damaged or tampered security tags
• Items that are used, worn, washed, altered, damaged or mishandled

4. How to Request a Return
Once your order has been delivered, submit a return request through your AYSHA COUTURE account:
Log in to your account → Orders → Request Return, then follow the instructions provided.

Please do not ship an item back without an approved request, as unapproved returns cannot be processed.

5. Return Shipping
Return shipping is arranged by AYSHA COUTURE and charged to the customer as a flat fee, deducted from the store credit issued:

Original shipping charges are non-refundable.

6. Inspection & Approval
All returned items undergo a quality inspection on receipt. A return is approved only if the item is clean, unused and unworn, the security tag is intact, and the packaging is complete and undamaged.

If the returned item does not meet these requirements, the return will be rejected and the item sent back to the customer at their expense.

7. Refund Method & Processing Time
Once a return is approved after inspection:

• A digital gift card is issued to the email address registered to your account.
• The gift card value is calculated as: item price paid, less the applicable return shipping fee.
• Gift cards may be used for any future purchase on the AYSHA COUTURE online store.

Please allow 7–14 business days for processing after approval. Gift cards do not expire unless otherwise stated.

8. Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty or is not the item you ordered, contact us within 48 hours of delivery with your order number and photographs of the item and packaging.

Items confirmed as damaged, faulty or incorrectly shipped are not subject to the return shipping fee. We will resolve the issue with a replacement where stock is available, or a full refund to the original payment method where it is not. This does not affect your rights under applicable consumer protection law.

9. Exchanges
Exchanges are subject to the same eligibility conditions and 7-day window set out above, and to stock availability in the requested size.

Approved exchanges are processed as a direct swap: once your returned item passes inspection, the replacement size is dispatched to you. The return shipping fee set out in Section 5 applies to exchanges. If the requested size is out of stock, store credit is issued instead in line with Section 7.

Need Assistance?
If you have any questions about returns or exchanges, please contact us:
✉️ customercare@ayshacouture.ae 📞 +971 50 13 999 13

Thank you for being part of the AYSHA COUTURE story.