FAQ

Simply browse our collections, add your pieces to the cart, and follow the checkout steps. You'll receive a confirmation email once your order has been processed.

We accept Visa and MasterCard debit and credit cards, Apple Pay, Samsung pay in AED.

Orders are processed within 1 business day, so please contact us as soon as possible at customercare@ayshacouture.ae if you need to make a change. Once an order has shipped, it can no longer be modified.

Standard Delivery takes 7–10 business days, while Express Delivery arrives within 3–5 business days. Orders are processed within 1–2 business days after payment is received, and delivery timeframes begin from the date of dispatch. You'll receive a tracking link by email as soon as your order ships.

We currently deliver across the United Arab Emirates and the GCC — Bahrain, Kuwait, Oman, Qatar and Saudi Arabia.

United Arab Emirates

• Standard Delivery (7–10 business days) — AED 70
• Express Delivery (3–5 business days) — AED 120

GCC

• Standard Shipping (10–14 business days) — AED 100
• Express Shipping (7–10 business days) — AED 150

Full details are available in our Shipping & Delivery Policy.

Once your order ships, you'll receive a confirmation email from customercare@ayshacouture.ae with a tracking number and link. Tracking information may take some time to update after shipping.

Return and exchange requests can be made within 7 days of delivery, provided the item is unused, unworn, and in its original condition with the security tag intact and packaging complete. Approved refunds are issued as store credit in the form of a digital gift card, with a return shipping fee deducted (AED 50 for UAE, AED 120 for GCC). Please note that sale items, bespoke, made-to-order and personalised pieces are final sale and cannot be returned. If your item arrives damaged, faulty or incorrect, contact us within 48 hours and we'll make it right at no cost to you. Full details are in our Returns & Exchanges Policy.

Log in to your MA VIE account → Orders → Request Return, and follow the instructions provided.

No — gift cards do not expire unless otherwise stated.

Every AYSHA COUTURE piece is crafted from carefully selected fabrics chosen for their quality, drape, and character — including fine silks, satins, chiffons, organzas, crepes, and luxurious embroidered and embellished textiles. Fabric selection is guided by the same principle behind every design: no shortcuts, no compromises. The specific composition of each piece is listed on its product page and care label.

Couture deserves couture care. We recommend the following:

• Dry clean only, with a cleaner experienced in delicate, embellished and hand-finished garments.
• Store your piece on a padded hanger inside a breathable garment bag, away from direct sunlight and humidity. Heavily embellished gowns are best stored flat.
• Avoid contact with perfume, lotions and jewellery that may catch on embroidery or delicate fabric.
• Never iron directly over embellishments or embroidery — use gentle steaming from the inside where needed.
• For bridal and heavily beaded pieces, we recommend professional preservation after wear.

With the right care, your AYSHA COUTURE creation is made to be treasured for years — and passed on.